How do I assess a body shop’s frame machine and measuring system condition?

The frame machine and the measuring system are central to structural repairs, and an unreliable one can mean poor repairs or redone work. Ask for the make, age and service history of each. Request calibration certificates or records, and ask how often the system is checked and by whom. Look at the bench, clamps, pulling towers and chains for wear, bends or cracks, and check that the measuring heads and targets are undamaged. Then watch it used. See an operator mount a vehicle and take measurements, and ask how they confirm the results. Skill matters as much as equipment, so find out who is trained, whether that person is staying, and whether the shop can handle the range of vehicles it sees. Ask whether the system software is current and supported.

Finally, ask about the future. What would replacement or major repair involve, and how long would the shop be without it? Are there loans or leases on the equipment? An independent technician can give you a frank view of condition, and ratios in the shop’s financial statements may help you plan for the cost of replacement. Keep the inspection report with your files.

Key takeaways

• Hire a qualified technician to inspect the equipment and check calibration records.
• Watch an operator measure a vehicle and ask how results are verified.
• Ask about software support, replacement planning and any lease or loan on the equipment.