How do I check how an airport shuttle service tracks passenger counts per run?
Ask how a count is taken on each run, who records it and where it is stored. Then compare a sample of run sheets or booking data with the bank deposits and the driver’s own account. If the three do not agree, the count is not a figure you can lean on.
Start with the method. Does the driver count heads, scan tickets, tick a manifest or rely on bookings? Each approach misses something: walk-ups, no-shows, group bookings paid in a lump. Ask the seller to explain where each type of passenger shows up, and where they could be missed.
Next, trace a few days. Take run sheets for a busy week and a quiet one, and match them with the booking records and the cash or card deposits. Notice whether runs that look full on paper line up with the money. Ask your accountant to help with the comparison. Differences are not always bad, but each one needs an explanation.
Then talk to the people who do it. Ask two or three drivers how they count, what happens on a rushed pickup and whether anyone checks their sheets. Ask the dispatcher how the numbers are used to decide which runs to keep. Look at how counts change by season, flight times and hotel partners, and ask what the owner does when a run keeps running nearly empty.
Key takeaways
- Learn exactly how a passenger is counted, and which kinds could be missed.
- Match run sheets to bookings and deposits for a busy week and a quiet one.
- Ask drivers how they count when a pickup is rushed.
- Ask what the owner does about runs that stay nearly empty.
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
- 02Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
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