How do I check how a digital product shop delivers files after purchase?
Buy a product yourself, with the seller’s permission, and follow the path from payment to download. Time it, try a second device, and check the confirmation email. Then ask who hosts the files, whose account holds them, what happens when a link fails and how many customers have written in about delivery.
Start with a test purchase. Pay, wait for the email, click the link and download the file. Try it on a phone and a computer, and check whether the link expires, whether it can be shared freely and whether a second download works. Note any step where a customer could get stuck.
Next, find out where the files live. Are they hosted on the shop’s platform, a separate storage service or the seller’s personal account? Ask who pays for it and who holds the login. If the files sit in the seller’s own cloud drive, they may not move to you without work. Ask for a full copy of every product file and the current version of each.
Then look at the failure records. Read the customer messages and refund requests for missing, broken or late files, and ask what happens if the delivery tool goes down. Ask how the shop handles updates to a product that customers already bought, and how it protects files from being copied. Check payment records for refunds tied to delivery. Your lawyer can review licence terms that cover the files, and your accountant the related fees.
Key takeaways
- Make a test purchase and follow the path to the download.
- Find out where the files are hosted and whose account holds them.
- Read support messages for missing, broken or expired links.
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
- 02Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
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