How do I check a mobility store’s scooter and lift chair repair backlog?

The open repair list is the most honest view of the service side. Ask for every job still waiting, with the intake date, the item, the fault, the status and any deposit taken. Read it for patterns. Many jobs waiting on one part suggest a supplier problem; many waiting on a person suggest too few hands.

Next, speak about customers. Ask how clients are updated, how often someone calls to chase, and how complaints are handled. A backlog that customers know about and accept is different from one they are angry about. Look at any review comments that mention waits.

Then work out what you would be taking on. Ask which jobs were prepaid, which have parts on order and which items have been in the shop so long that clients may have forgotten them. Ask the seller to clear or settle what they can before closing, and have your lawyer cover the rest in the agreement. Your accountant can show how deposits are recorded. If possible, ask to see two or three of the oldest jobs and follow each one from intake to today, so you can judge whether the delay was bad luck or a habit.

Key takeaways

• Get the open repair list with intake dates, parts waiting and deposits.
• Separate delays caused by parts from delays caused by staff.
• Agree in writing who finishes or refunds each unfinished job.
• Follow the oldest jobs from intake to today to see why they stalled.