How do I hand over my bike shop’s special-order and layaway customers?

These customers have already paid or promised something, so they are among the most sensitive parts of a handover. Build a list of every open order and layaway: who it is for, what was ordered, what was paid, what is owed and when it should arrive. Check it against supplier orders and the till records.

The money needs a clear home. Deposits held for customers are not profit, and the buyer will want to see that the cash or credit follows the obligation. Agree on a cut-off date and a way to reconcile everything at closing. Your accountant and lawyer can help you word it so that no one is surprised later.

Finally, handle the people. Tell customers who will fulfil their order, how to reach them and what, if anything, changes. A short personal call or note works better than a notice on the door. Offer a refund path for anyone who is uncomfortable. Customers remember how a handover goes, and these ones are your most likely to talk about it. Keep a simple log of every customer contacted and what they said, so nothing is lost if a question comes up weeks after the sale.

Key takeaways

• List every open special order and layaway with deposits and promised dates.
• Agree in writing who owes what and move the deposits with the obligation.
• Contact each customer with the buyer, and give anyone uneasy a clear way out.