How do I handle my ski shop’s pre-paid season rental customers during a sale?

Customers paid for equipment and service they expect to receive, so treat the list as a priority. Pull every season rental contract and record the equipment, dates, amount received and any use already delivered. Check that the list matches the money held in your accounts.

Raise it with the buyer early. A buyer who discovers it late may feel misled, and unclear terms can spoil an otherwise good sale. Explain what customers were promised, including repairs, swaps or storage, and which pieces of equipment have been assigned.

Then settle the handling. The agreement can state whether the buyer takes over the obligation and receives an adjustment, or whether you fulfil or refund them yourself. Your accountant can explain how to record the amount, and your lawyer can write the wording so that no one is left guessing. Finally, think about the customers. Tell them about the new owner in a short, friendly note, and confirm that their rental equipment is reserved. Keeping the shop’s promises protects the reputation the buyer is paying for, and it is easier to do when the paperwork is tidy. Keep copies of all signed rental forms for the buyer, so questions from a customer after closing can be answered quickly.

Key takeaways

• List every pre-paid rental with customer, equipment, payment and what remains owed.
• Disclose it to the buyer early and agree who honours the rentals.
• Notify customers with a short note and confirm their equipment is held.