How do I keep my appliance repair technicians after I announce a sale?

Decide who needs to know first. Your most senior technician usually shapes how the rest react, so speak with that person privately before any group announcement. Be honest about what you know and say plainly what you do not yet know. Be honest even about the parts you cannot yet answer.

Prepare answers before you talk. Technicians will ask about pay, the service van they drive, their tools, their schedule and whether the customers they look after will change. If the buyer plans changes, let the buyer explain them. Vague promises from you can become broken ones later. Remember that a good technician can also leave quietly, so ask what each person would need to feel settled about the change, and write down what you promise.

Consider whether a retention arrangement makes sense, such as a bonus for staying through the handover. Your lawyer can tell you how to write it and your accountant how it is treated. Ask the buyer whether they would share the cost. Introduce the buyer in the field, not only in the office. Let the buyer ride along on a few calls, so the team sees how the new owner treats customers and the work.

Key takeaways

• Tell your senior technician first and in private, then the whole team.
• Have clear answers on pay, vans, tools and customer routes before you speak.
• Let the buyer meet technicians on real calls, not only in a meeting.
• Offer retention terms only after speaking with your lawyer and accountant.