How do I vouch for a new owner to my property manager locksmith clients?
Introduce the new owner personally, ideally in the clients’ buildings and before the change takes effect. Explain what stays the same, who answers the phone and how key records will be protected. Property managers care about reliability and trust, so show continuity rather than simply saying it.
Rank your property manager clients by how much work they send and how closely they rely on you. Contact the largest first, by phone or in person, before they hear from anyone else. Tell them what is changing and what is not. A call in the first week matters more than a letter later.
Prepare the new owner. They should know each client’s buildings, key systems, billing habits and any special instructions. Walk them through a few jobs together so the client sees the same quality of service. Ask each manager what would make them look for another company, then pass that list on to the new owner.
Be ready for security questions. Property managers will want to know who holds their master key records and what vetting the new owner and staff have. Answer honestly and plainly, and ask your lawyer what you can share before closing. After the sale, keep your promise to stay reachable for a set period. A short, written introduction from you, followed by a visit from the new owner, usually works better than a general announcement. Follow up a few weeks later to see whether anything needs fixing.
Key takeaways
- Speak to your biggest property manager clients first and in person.
- Prepare the new owner on each building, system and billing habit.
- Be ready to explain how key records will be kept secure.
- Follow up with each manager a few weeks after the change.
Related reading
12 pages on the same subject, grouped by topic.
Buying
Due diligence
- Expert answerHow do I check owner complaints and tenant turnover at a property manager?
- Expert answerWhat should I check about a fence company’s survey and property line records?
- Expert answerHow do I check a landscaping company’s recurring lawn clients before buying?
- Expert answerHow do I find out if a general contractor has disputes with past clients?
Succession
- Expert answerHow do I turn my project manager into the next owner of my building company?
- Expert answerCan my café manager buy the business over time?
- Expert answerHow can a furniture store owner prepare a manager to take over the business?
- Expert answerHow do I hand my janitorial company’s site walk-through habits to my manager?
- Expert answerHow do I train a manager to run my car wash when I retire?
Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentAdvice for succession planning - Articles and tools
- 02Business Development Bank of CanadaGovernmentWhat is succession planning?
- 03Business Development Bank of CanadaIndustryHow to sell your business
Deavo is an advertising and listings platform, not a brokerage, law firm or valuation firm. This page is general information, not legal, tax, accounting or valuation advice, and rules differ by province. Confirm anything you rely on with a qualified professional before you act on it.