What should I verify about a companion care agency’s caregiver background-check files?

Begin by asking for the agency’s written screening process, then compare it with a sample of real files. Choose caregivers at random and also pick the longest-serving and newest. Check that each file shows what was done, when it was done, and who reviewed it. Files that exist only in someone’s email deserve a second look.

Ask what happens when something unwelcome appears. Who decides, who documents the decision, and have any caregivers been let go for it? Also ask how the agency handles references, identity checks and checks for people who work part time or through other arrangements. A consistent answer matters more than a perfect one.

Finally, consider the files as a liability you are inheriting. Ask your lawyer how long records should be kept, how they may be shared before closing, and what to do if gaps are discovered. Ask whether clients, funders or insurers have ever asked to see them. If gaps exist, discuss with the seller how they will be fixed before closing. Keep your own notes of which files you looked at and what you saw, since you may need them after closing. Ask whether any clients or funders have asked for proof of screening before.

Key takeaways

• Sample files at random and confirm each shows what was checked, when and by whom.
• Ask how the agency responds when a check raises a concern.
• Ask your lawyer about retention, sharing and how to handle gaps.
• Keep notes of which files you reviewed and what you found.