How do I check a CPAP supply business’s resupply customers and reminders?
Ask for the number of customers who reorder masks, filters and tubing, how often each reorders and how long they have done so. Then look at how reminders go out and who handles them. Steady resupply depends on a working reminder routine and records you can take over, so test both.
Start with the customer list in summary form. Ask how many customers reorder, how often, and for how long, and watch for people who have drifted away. Look at the mix of products and how much comes from regular orders versus one-off sales. A business with a core of dependable reorderers looks very different from one that relies on new patients.
Next, look at how reminders work. Ask who contacts customers, by what method, how often, and what happens when someone does not respond. Ask whether the process is manual or automated and whether it will keep running through the handover. Ask for a sample of the messages.
Then ask about the supplier side. A business like this depends on reliable stock from a few makers. Ask how the stock is ordered, how long delivery takes, and what happens when a product is delayed. Ask your lawyer what customer information you can see before you buy and what happens to consent to contact them after a sale. Ask for a few sample reminder messages and check the tone, since a customer who feels nagged may stop reordering, and one who is forgotten may drift away.
Key takeaways
- Review reorder frequency and how long customers have stayed.
- Test the reminder routine and ask who runs it.
- Ask how stock is ordered and what happens in a shortage.
- Read sample reminders and note the tone and timing.
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
- 02Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
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