How do I check how a glass shop handles breakage and damaged deliveries?
Ask for the breakage records: what broke, at what stage, and who absorbed the cost. Then look at how damaged deliveries are reported to suppliers and carriers, and how fast credits arrive. The key question is whether losses are tracked at all, or hidden inside the cost of goods.
Ask the owner how breakage is recorded. Some shops log each piece with the cause, such as cutting, handling, transport or install. Others lump it into general costs. Without a record, you cannot tell whether the loss is normal or an issue.
Look at deliveries. Ask how incoming glass is inspected, how soon damage must be reported, and what proof the supplier or carrier wants. Compare claims made with credits received, and ask about any unpaid claims.
Walk the racks and the truck. Check how glass is stored, moved and loaded, since poor handling shows quickly. Ask the crew how they report damage on site. Have your accountant review how losses show up in the cost of goods, and ask your insurer what is covered. Remember that you take over unresolved claims along with the shop. Ask about the customer side as well. When glass breaks on site or arrives damaged, who tells the customer, and what is promised about timing? A shop with a clear routine keeps customers calm and limits disputes. Ask to see a few examples of how a damaged delivery was handled from the first call to the replacement, and note how long each step took. That gives you a realistic picture of what your first months might involve.
Key takeaways
- Ask for breakage records by cause and stage.
- Compare damage claims made with credits actually received.
- Inspect storage racks, handling and loading practices.
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
- 02Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
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