What should I ask about a mattress store’s delivery and old-mattress removal service?
Ask whether the store delivers with its own staff or a contractor, and who takes away the old mattress and where it goes. Then ask what customers are charged, what the service actually costs, and how often it leads to complaints. Removal looks small, but it can add cost, insurance exposure and friction.
Customers often choose a mattress store because of delivery, so the service deserves a close look. Ask how many people it takes, how scheduling works and what a typical delay looks like. Read a few reviews that mention delivery, good or bad.
Old-mattress removal brings its own issues. Ask where the used mattresses go. Is there a disposal arrangement, a recycling partner or a storage area behind the store? Ask what it costs the store per pickup and whether it is charged separately or built into the price.
Next, ask about people and equipment. Who drives, who lifts, and what happens if someone is hurt or a home is damaged? Ask for the insurance details and the incident record. Your insurance adviser can tell you whether the coverage is adequate. Finally, ask if this service earns money or loses it. Compare what is charged against the labour, vehicle and disposal costs, and look at how it affects cash flow in busy weeks. Ask a few customers, if the seller allows, how the delivery went. Their stories will show things the records cannot, such as how well the crew treats a home, and whether the old mattress was really taken away on the day promised.
Key takeaways
- Find out who delivers and who removes the old mattress, and where it ends up.
- Compare what customers pay with the real cost of labour, vehicle and disposal.
- Ask for insurance details and any record of damage or injury claims.
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
- 02Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
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