How do I check a pet store’s live animals and stock before buying?

Begin with the animals. Ask where each came from, what health checks and care records exist, and how losses and returns have been handled. Walk the store and look at housing, cleanliness and how staff handle the animals. Consider having a veterinarian you trust review the arrangements.

Count stock with the seller on an agreed day, including live animals, food, accessories and special orders. Check expiry dates and storage conditions on food, and ask how slow-moving items are marked down. Find out whether the store carries goods from suppliers on consignment, since those are not yours.

Look at the supplier side. Ask who the main sources are, what terms they give and whether any agreement needs consent to pass to you. Check how the store tracks recalls, and whether it keeps notes on products it has pulled. Ask about the people. Knowledgeable staff keep customers coming back, so find out who is staying. Have your accountant review how stock is valued in the books. Ask how the store handles animal sales and what it tells new owners. Clear guidance and fair return handling protect the store’s name, and any complaints say a lot. Also ask what the seller does when an animal is unwell and who is on call.

Key takeaways

• Get health and supplier records for each live animal.
• Count all stock together with the seller on an agreed day.
• Check dates, storage and recall handling on food.