How do I introduce myself to an SEO agency’s clients after buying it?
Speak to key clients personally, with the seller present if possible, before any general announcement goes out. Explain who you are, what is staying the same and who handles their account. Then bring a clear picture of their current results and next steps to that first meeting.
Make a list of clients and rank them by how much they matter to the business. Contact the largest and most sensitive ones first, by call or meeting rather than a form email. Learn what each client expects and what was promised before you arrive, so that your first conversation is about their goals and not about you.
Agree the message with the seller. A joint introduction lets the client hear that their current contact vouches for the change. Be specific about continuity: the same team, the same reporting, the same schedule. If anything will change, say so now rather than letting a client discover it later.
Prepare something useful for that first meeting, such as a summary of their recent results and what is planned next. Ask your lawyer whether any client agreements require notice or consent after a change of ownership, and plan around that. Follow up within days, keep promises small and deliver them, since early reliability matters more than a polished introduction. Watch for clients who go quiet. If a client asks hard questions about the sale, answer honestly and briefly, and offer to follow up with anything you cannot answer on the spot. Note each concern so you can track whether it is resolved.
Key takeaways
- Meet the most important clients personally before a general announcement.
- Plan the message with the seller and stress what stays the same.
- Bring a summary of current results and next steps.
Related reading
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Due diligence
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Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
- 02Business Development Bank of CanadaGovernmentWhat are the steps to buying a business?
- 03Business Development Bank of CanadaGovernmentAfter buying a business, what is the next step?
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