How do I keep a cleaning company’s crews and subcontractors after buying it?
Learn before closing who works which sites, who holds each client relationship, and which crews are subcontracted. Then meet supervisors and crews early, keep pay and schedules steady, and tell everyone the same thing. Crews tied to sites and supervisors who hold clients matter most.
A cleaning company is its crews. Many work evenings or part-time, are tied to particular sites, and answer to a supervisor the client trusts. If they leave after a sale, the work leaves with them. You cannot guarantee anyone stays, but you can learn who matters before you close and handle the handover so people have reasons to remain.
Learn who does what before closing
Ask for a list of crews by site, with how long each person has been there, their hours and their supervisor. Note who clients ask for by name. Ask how many sites would be hard to cover if one person left. This tells you where the real risk sits, and it is better to know before you commit.
Protect the supervisors
Supervisors often hold the client relationship. Ask the seller how they are paid and what they were told about the sale. Meet them early, with the seller present if possible. Your lawyer can tell you what you may offer them and what agreements are sensible, so do not improvise promises at the handover.
Understand the subcontracted crews
Some crews work as subcontractors, and they could take a site with them. Ask for their agreements and how long they have served each client. Whether they are truly contractors rather than employees is a question for your lawyer, whatever the paperwork calls them.
Handle the handover calmly
Tell everyone the same message together, keep schedules and pay steady, and be available for questions in the first weeks. This answer on keeping key employees offers a wider view.
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Due diligence
Sources
This answer is checked against primary sources. Links were last confirmed on the dates shown.
- 01Business Development Bank of CanadaGovernmentAfter buying a business, what is the next step?
- 02Canada Revenue AgencyGovernmentEmployee or Self-employed
- 03Business Development Bank of CanadaGovernmentHow to conduct due diligence when buying a business
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