How do I keep my lash technicians loyal to the bar after I sell?

Pick the moment carefully. Once a buyer is serious and the seller agrees, speak to your technicians before rumours reach them. Say who the buyer is, why you are selling and what you expect to continue. Let them ask questions and answer plainly. If you cannot answer something yet, say when you will.

Then let the technicians meet the buyer before closing, with time to talk about schedules, commissions, product choices and training. Technicians often follow the bar’s culture as much as its pay. Show the buyer what the team values so they can protect it. Ask your lawyer how to document any commitments to staff or any agreement with the buyer about the team.

After the sale, a short handover period helps. Stay available for questions, introduce clients you have long served, and let the new owner lead the team. A buyer might consider a modest retention incentive for key technicians, though your accountant should review how that is structured. Be ready for some technicians to leave regardless. Plan who could cover their clients, and make sure the bar’s booking system and client notes stay with the business so continuity does not rest on one person.

Key takeaways

• Tell the team early, directly and with specifics about what will stay the same.
• Let technicians meet the new owner before closing and raise their concerns.
• Stay available through a handover so clients and staff see continuity.