How do I prepare my IT support firm’s documentation for a buyer?

Start with the business side. Collect client agreements, renewal dates, how each client is billed and the support history. Add your financial statements and a clear explanation of how the income is earned. Buyers will ask about these first, so having them ready shortens the conversation.

Then document the technical side, which is often kept in one person’s head. Write up how clients’ systems are set up, how problems are escalated, which tools the team uses and who holds the administrator credentials. Keep passwords out of the shared folder; list where they are stored and how they will be handed over. A buyer wants to see that the firm runs on written procedures, not on you alone.

Finally, describe the people. Set out roles, who looks after which clients and what each person knows. Ask your lawyer what should be covered by a confidentiality agreement before a buyer sees client details. A tidy, indexed folder signals care, and it spares you from improvising answers while a buyer is deciding. Mark clearly which documents are finished and which are drafts. A buyer will trust an honest list of gaps more than a folder that looks complete but is not, and you will have time to fix the gaps.

Key takeaways

• Prepare client agreements, financial statements and billing records first.
• Write procedures so the firm does not depend on your memory.
• Share client details only after a confidentiality agreement is signed.