How do I show a buyer my grocery store’s online and delivery sales?

If your grocery store takes orders through an app, a website or a delivery platform, a buyer will want to know what those sales really contribute and whether they stay after you leave. Neither question is answered by a headline sales figure. Build a short package that separates the channels, shows what you actually receive, and is honest about what you cannot promise.

Show what you receive, not what customers paid

Platforms usually deduct commissions, fees and refunds before paying you. Gather the payout reports for the whole period and show sales both gross and net. A buyer’s accountant will go straight to the net figure, so be ready to reconcile it to your bank deposits and to your financial statements.

Keep in-store and online apart

Report the two channels separately, by month, with their own costs such as packaging, picking time and delivery. That lets a buyer see whether online orders add to the store or just move sales from the till. If your system mixes them, ask your accountant to help you split them cleanly before you list.

Say what can and cannot move

Make a list of each account, listing, review page and customer list, and who holds it. Some can be handed to a buyer, and some depend on the platform’s own approval. Ask your lawyer about customer lists and how personal information may be passed on. Our page on what happens to gift cards covers a similar handover question.

• Payout reports for the full period, net of fees and refunds.
• Online and in-store sales shown separately by month.
• A list of accounts and who must approve a change of owner.
• Notes on how orders are picked, packed and delivered.