What should I tell clients with prepaid lash fills when my bar is sold?

Settle the mechanics before you speak to anyone. Build a list of every client with unused fills or packages, showing what remains. Agree with the buyer in writing that those balances will be honoured, and ask your lawyer how the outstanding amounts should be reflected in the purchase terms. Your accountant can tell you how such balances are treated in the books.

Then plan the message. A short note by email or text works for most, with a mention at the front desk. Say that the bar is under new ownership, that prepaid fills are unchanged, who their technician will be, and how to book. If a technician is leaving, tell clients who will care for their lashes instead.

Finally, deal with the exceptions. Some clients may prefer a refund. Decide beforehand how you will treat requests, and who pays. Keep a record of each conversation so there is no dispute later. Ask your lawyer about gift cards and packages that are not tracked well in the current system. Keep the tone calm and practical. Most clients only want to know that their money is safe and their appointment is still on, so lead with that, and save background about the sale for those who ask.

Key takeaways

• Build an accurate list of every unused fill or package before announcing the sale.
• Agree in writing with the buyer who honours the balances.
• Send a clear, friendly notice with booking instructions and a named contact.