How do I hand over my digital product shop’s customer download library?

Start with an inventory. For each product, list the current file, older versions that past customers may still use, bonus files and any licence keys. Note where each file is stored and who can reach that storage. A library that lives partly in a personal account is the usual surprise at handover.

Then connect files to people. Export the order history with each customer’s email, product and purchase date. Customers who bought long ago may still expect to re-download after a device change, so ask whether the shop promised lifetime access. Decide with the buyer how those promises continue and write the answer down.

Plan the switch itself. Keep the old download links working until the new setup is proven. Run a test purchase and a test re-download using a fresh account, and check that automatic emails with links still arrive. Agree who answers lost-link requests in the first weeks. Ask your lawyer how customer data may pass to the buyer. Write the plan down, with names and dates, so both sides know who does what. Tell customers about any change of sender or address beforehand, so the first message from the new owner is not mistaken for junk.

Key takeaways

• Inventory every file, including older versions and bonus items.
• Export orders so each customer maps to what they bought.
• Test a fresh purchase and re-download before closing.
• Agree who answers lost-link requests after closing.