How do I show a buyer my fulfilment centre’s order accuracy records?

Buyers read accuracy records to judge how well the operation runs when you are not watching. Begin with the definition. Say what counts as an error, whether you measure by order, line or unit, and how mistakes are found: client reports, internal checks or carrier returns.

Present the history in a simple format. Break it down by month, client and type of error, and attach the supporting credit notes and complaint emails. Do not hide the bad months. Explain what happened and what you changed afterwards, such as scanning, a second check or retraining.

Include proof of method: the checklist for packing, any audit sheets and how issues are logged. If a client praised your work or left, mention that with context. Finally, prepare for questions. Choose someone who understands the records to walk the buyer through them. This reduces haggling during negotiation, and your accountant can help tidy the numbers. Keep the explanation short and visual where you can, using charts or tables that a buyer can scan quickly, and have the underlying files ready if they ask to dig deeper. Be ready to explain any gap in the records plainly, and say who can answer follow-up questions.

Key takeaways

• Define an error and say how it is counted before showing any records.
• Present history by month, client and cause, with credit notes attached.
• Explain bad periods and what you changed afterwards.