How do I train a new dispatcher to take over my night shift calls?

Night work differs from day work. Fewer people are around, drivers are tired, and a problem lands on one person. Start by listing what happens most: breakdowns, no-shows, lost drivers, customer complaints, a late load. For each, write down what you say, who you call and what you do first.

Then train by stages. The first nights, the trainee listens beside you or on a recording. Then they take calls while you stay close and step in only if needed. After that, they work a shift alone and you stay on call. After each night, review a few calls together and talk about what went well, without taking over.

Give them the tools to act: a short contact sheet, the authority to make small decisions and a clear line for when to wake you. Introduce them to the night drivers so a voice they know is on the line. Ask your lawyer and accountant about pay, hours and the way you describe the role. Expect a few mistakes, and treat them as part of training.

Key takeaways

• List the common night situations and write down what you do for each.
• Move from listening, to taking calls with you close, to a solo shift with you on call.
• Give a clear line for when to wake you.
• Introduce the new dispatcher to the night drivers.