How does a coworking space’s community manager affect the handover?

Find out what the role really covers. In some spaces the manager only handles the front desk. In others they welcome new members, introduce people, run events, solve complaints and sell memberships. List the tasks, because each one will need an owner after the sale.

Meet the manager before closing, if the seller allows it. Ask what they enjoy, what frustrates them and what they would change. Their view of the members may differ from the owner’s. Consider that they may be worried about their job, and be honest about your plans.

Look at the terms. Is the person an employee or a contractor? Ask your lawyer what the agreement says and what carries over to a new owner. A retention arrangement or a clear role description may help them stay, and your accountant can advise on the cost. Plan the handover steps. Write down member preferences, event calendars, supplier contacts and local partnerships. Make sure that knowledge does not live only in the manager’s head. Introduce yourself to members with the manager alongside, which shows continuity. If the manager does leave, have a plan for covering their work quickly.

Key takeaways

• List every task the manager performs so you can assign each after the sale.
• Meet them before closing and ask how members would react to change.
• Capture member and supplier knowledge in writing as part of the handover.