What does an auto body shop owner do day to day?

Many buyers picture a collision shop as a workshop. Most owners describe it as a scheduling and communication job with a workshop attached. If you are thinking of buying one, it helps to know where the hours go, because the role may be very different from the trade you already know, or from the job you have now.

Estimates and insurer approvals

Work starts with an estimate, and for insured repairs it usually needs the insurer’s agreement before work begins. Someone has to write the estimate, send it, answer the adjuster’s questions and follow up. In some shops the owner does this; in others an estimator does. Ask the seller who does it today and how the shop is set up with its insurers.

Scheduling and supplements

Cars move through teardown, body work, paint, assembly and detailing. A late part or a surprise found under a panel can stall the whole line. When hidden damage appears, the shop writes a supplement and waits for approval. Owners spend a lot of time keeping the order of work moving and telling customers what has changed.

Parts, paint and people

Parts and paint are ordered daily, and mistakes cost days. The owner also hires and trains technicians, settles disputes and checks finished work before a car leaves. Ask how many of these jobs a manager already covers. A shop that depends on the owner for all of them is harder to step into, and harder to step away from later.

Judging whether the role suits you

Spend a day or two in the shop before you commit, if the seller agrees. Watch the phone calls as closely as the paint booth. For more on the sale itself, read how insurer direct repair programs transfer when a body shop is sold.