How do I hand over my shuttle company’s hotel and resort contacts?

Build the list first. For each hotel or resort, note who books the transfers, who approves the arrangement, how it is paid and how long you have worked together. Add the small details that make the work run: preferred pickup spots, busy weekends, the front-desk habits that matter. These notes are what a buyer cannot guess.

Next, sort the relationships. Some are in writing, others rest on your reputation. Be clear with the buyer about which is which. Ask your lawyer whether any written deal can move to a new owner and what it takes. Tell contacts about the sale only when you and the buyer agree on the timing, so they hear it from you first.

Then introduce the buyer. Bring them to a few key meetings, or ride along on a first run, and say plainly that you are staying on for a period. Let them handle a small request while you watch. Follow up with each contact after the handover to see how it went. Keep your own notes of what you promised the buyer, so nothing is left vague.

Key takeaways

• Record each contact’s role, how the arrangement works and its history.
• Separate written agreements from relationships that rest on your reputation.
• Introduce the buyer in person, starting with the contacts you trust most.
• Stay on for a transition so the contacts see continuity.