How does a window cleaning company reschedule its crews after rain or wind?

Start with the decision itself. Who calls it off, and by what time? A clear rule, such as a set check each morning, stops crews from arriving at a site they cannot work. Ask to see the last few weather disruptions and how each one played out for customers, crews and the calendar.

Then look at the knock-on effects. A lost day pushes everything back. Ask how the backlog is cleared, whether weekend work is used and how priority is given to commercial clients with fixed windows. Check how customers are told, by text, call or email, and whether they have complained about short notice or repeated changes.

Finally, ask about the crew. Are workers paid when a day is lost? Is there other work to fill the time? A company that handles this badly may lose staff in a wet season. Compare the scheduling approach with your own plans. If one dispatcher holds the whole system in their head, ask how it could be written down. Your lawyer can advise on pay rules for cancelled shifts. Also check how the company treats high-rise or commercial jobs, where wind can stop work on short notice and access times are hard to rebook. Ask for the usual make-up routine and who confirms it with the client.

Key takeaways

• Find out who decides to cancel and when the call is made.
• Review how backlogs are cleared and customers are told.
• Ask how crews are treated, and paid, when weather cancels a day.