What should I ask about a bridal shop’s gowns on order that have not arrived?

A gown on order is a promise to a bride with a date attached. The shop has probably taken a deposit, and the supplier may have been paid in part or in full. Ask to see the order list and match it against customer files and supplier confirmations. Look for gowns that are late, changed or at risk of missing the wedding.

Ask about money. How much have customers paid, and where is that cash now? How much has the shop paid each supplier? These amounts affect what you take on. Ask your accountant how customer deposits should be treated at closing, and ask your lawyer who is responsible for each order afterward.

Ask what the supplier says. Do any have minimum orders or fees for cancellation? Has the shop had trouble with late deliveries before? What is the plan if a gown arrives damaged or the wrong size? Finally, ask how alterations are scheduled. A late dress compresses the fitting time. A bride who feels let down on a wedding is hard to win back, and you will inherit that reputation. Plan to speak with the affected customers early.

Key takeaways

• Get a full list of gowns on order with customer, date, deposit and supplier status.
• Ask who is responsible for each order if the sale closes before delivery.
• Check supplier terms for cancellations, late shipments and damaged gowns.