How do I hand over my towing company’s relationships with body shops?
Introduce the buyer to each body shop in person, starting with the ones that send the most work. Explain what each shop expects on response time, storage and billing, and write the relationship notes down so the connection survives the change of owner.
Body shops send tow work because they trust a person, not a logo. Start by listing every shop you deal with and rank them by how much work comes through. Mark the ones where one contact at the shop sets the referral habit.
Plan introductions in that order. A coffee with the shop owner, with you and the buyer together, shows continuity better than a letter. Tell the shop what the buyer plans to keep the same, such as response times and the way you handle customer vehicles.
Write a short profile for each shop: the contact name, how they call in a job, any payment habits, special handling they ask for and past friction. Be honest about difficult relationships so the buyer does not walk into surprises. Offer to stay in the loop for a defined period so the shops can still reach you. Your lawyer can set out how that support is handled in the sale agreement. Also mention any informal favours, such as quick pickups for a shop’s best customers, so the buyer can choose whether to continue them. Ask each shop what it values most, and pass that on in your own words.
Key takeaways
- Rank shops by the work they send, and introduce the buyer to the top ones in person.
- Write a profile of each shop covering contacts, habits and past friction.
- Agree a defined period where you stay reachable for the shops.
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Sources
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- 01Business Development Bank of CanadaGovernmentWhat is succession planning?
- 02Business Development Bank of CanadaGovernmentAdvice for succession planning - Articles and tools
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