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SuccessionExpert answer · 1 min read

How do I train a new route driver at my shredding company before I step back?

Pair the new driver with your best current driver for a full cycle of the routes, then switch roles so the new driver runs the route while you watch. Teach the security steps, the paperwork and the client relationships, and sign off only when each stop has gone cleanly on their own.

Begin with the parts a shortcut would hurt: sealing and logging bins, keeping the truck locked, never leaving material unattended and filling in every record. These steps protect your clients, so teach them first and check them often. Explain the reasons, because a driver who understands why will not skip a step on a rushed day.

Next, the routes. Ride along on the first run, then let the driver lead while you sit in the passenger seat. Write down the small things that are not on the schedule: which client wants a phone call, where the gate sticks, how the receptionist prefers things handled.

Introduce the driver to each client in person or by a short note from you. People trust a name and a face. Then step back in stages. Reduce your presence route by route, and check in by phone rather than vanishing. Review the logs weekly and ask the driver what is going wrong. Last, think about retention. A driver who feels trained and trusted is more likely to stay, which helps any future sale. Plan a short written checklist the driver can keep in the cab.

Key takeaways

  • Teach the security and record steps first and explain the reasons.
  • Move from ride-along to supervised run to independent route in stages.
  • Introduce the driver to each client and review logs after you step back.
  • Leave a short written checklist in the cab for the driver to follow.

Sources

This answer is checked against primary sources. Links were last confirmed on the dates shown.

  1. 01
    Business Development Bank of CanadaGovernment
    Advice for succession planning - Articles and tools
    bdc.ca·Checked Oct 22, 2026
  2. 02
    Business Development Bank of CanadaGovernment
    What is succession planning?
    bdc.ca·Checked Oct 22, 2026

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